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RETURNS CENTER

HOW IT WORKS

COMMON RETURNS QUESTIONS

How do I exchange?

We assess each exchange on a case by case basis. Please call our office at (+65) 6469 4588. Do note that we are available Monday to Friday (except public holiday) 10am to 7pm. Alternatively, drop us an email at payments@aussino.com and we will reply within the day.

Can I return my purchase?

If you change your decision about our product, no worries, we will take it back. We provide a 30-day money back guarantee, no questions asked. Returns of unwashed and unused merchandise are refunded in the original method of payment.

Returns of washed or used sheets will be refunded minus a processing fee of $10. As washed/used items cannot be resold, we donate all returns in this condition to Salvation Army Singapore. The processing fee covers return shipping, storage and goodwill pickup fees.

Do you charge for return shipping?

Returns of unwashed and unused merchandise are refunded in the original method of payment.

Returns of washed or used sheets will be refunded minus a processing fee of $10. As washed/used items cannot be resold, we donate all returns in this condition to Salvation Army Singapore. The processing fee covers return shipping, storage and goodwill pickup fees.

What is your return policy?

You can return any unwashed/unused item within 30 days of delivery date for a refund to the original form of payment or store credit. Returns of washed or used sheets will be refunded minus a processing fee of $10.

Please note that although refunds are immediate on our end, it will take 7 to 14 business days for your statement to show the refund.

How can I return my order?

To initiate a return, please call our office at (+65) 6469 4588. Do note that we are available Monday to Friday (except public holiday) 10am to 7pm. Alternatively, drop us an email at payments@aussino.com and we will reply within the day.

I accidentally ordered the wrong item, can I exchange it?

Yes you can still exchange it. Please call our office at (+65) 6469 4588 as soon as possible. Do note that we are available Monday to Friday (except public holiday) 10am to 7pm. Alternatively, drop us an email at payments@aussino.com and we will reply within the day. In the event that the order has been shipped, a redelivery fee will be charged to you.

When will I receive my refunds?

Although refunds are immediate on our end, it will take 7 to 14 business days for your statement to show the refund.

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