Thank you for shopping with Aussino. We are committed to delivering quality to you and ensuring a delightful Aussino shopping experience. We have a dedicated Customer Happiness Team to guide and assist you with your shopping needs.
Our aim is to build a house of your dreams. We understand that sometimes the pieces might not fit perfectly into your space. Therefore, we have a 30-days return policy for all our products:
Should you ever have a change of mind and decide to cancel your order, please inform us within 48 hours from the date of purchase and there will be no additional charges incurred. Please email us at email@example.com to process this request. Once cancelled, your refund will take 14 days to process and will be credited back to the original mode of payment you used for the order. However, Aussino reserves the rights to change the mode of refund. Any cancellation after 48 hours from date of purchase will be subject to a cancellation fee of S$50 per item valued at equivalent or above S$500. If the item is valued below S$500, the charge will be 5% of the invoiced value per item that is cancelled. This means we will refund you the invoiced amount less cancellation fee and it will be credited back to the original mode of payment you used for the order. However, Aussino reserves the rights to change the mode of refund. Please note that all “Final Sales” items cannot be cancelled once they are sold and payment has been made.
We work directly with the factories to offer you furniture designed and customized to your taste. Should you change your mind and decide to cancel your order, please email us at firstname.lastname@example.org or contact us at (65) 6463 4586 within 24 hours from the date of purchase. We will not be able to accept cancellations or change of orders after 24 hours. HOME PACKAGES At Aussino, we constantly seek to provide the best value for our customers. Our curated Home Packages are carefully put together by our creative team and priced to provide you with the best value. For any cancellation or refund of any item(s) from the Home Package, we will have to charge the balance item(s) at their original selling price. As such, you will not be entitled to the Home Package Price offer. Please note that any cancellation or restocking fee also applies for any item cancelled or refunded.
Please visit our Contact Us Page.